Privacy Policy

Effective Date: April 2026

Reliable In‑Home Care, Inc. (“Reliable In‑Home Care,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, maintain, protect, and disclose information when you visit our website at www.reliableihc.com (“Website”).

By using the Website, you consent to the practices described in this Privacy Policy. This Policy is incorporated into our Terms & Conditions.

1. Information Covered by This Policy

This Privacy Policy applies to information collected:

On our Website
In email or electronic communications between you and the Website
Through cookies and similar technologies

This Privacy Policy does NOT apply to:

Information collected offline
Information collected by third‑party websites linked to or from our Website
Information collected by third‑party applications or advertising partners

2. Information We Collect

We collect two types of information:

A. Personally Identifiable Information (PII)

Information you voluntarily provide that identifies you, such as:

Name
Email address
Phone number
Mailing address
Any information submitted through forms (e.g., Contact form, Careers form)
Resume or employment information

You may choose not to provide PII, but doing so may limit your ability to use certain Website features.

B. Non‑Personally Identifiable Information (Non‑PII)

Collected automatically through cookies and analytics tools, including:

Browser type and version
Device information
Pages visited
Time spent on the Website
Language settings
General location (not precise GPS)

We use Google Analytics and WordPress tools to collect anonymized usage data. Google does not identify individual users or associate your IP address with other Google data.

3. How We Collect Information

A. Information You Provide Voluntarily

You may submit PII when you:

Complete the Contact Us form
Subscribe to a newsletter
Apply for a job
Report a problem
Communicate with us by email

B. Information Collected Automatically

We use cookies and similar technologies to collect Non‑PII.

Cookies help us:

Improve Website performance
Understand user behavior
Enhance user experience

You may disable cookies in your browser settings, but some Website features may not function properly.

Do Not Track Signals

We do not track users across third‑party websites and therefore do not respond to Do Not Track (DNT) signals.

4. How We Use Your Information

We do not sell your PII.

We may use or disclose PII to:

Present the Website and its content
Respond to your inquiries or requests
Provide information about services you request
Fulfill the purpose for which you provided the information
Share with contractors or vendors who support our operations (bound by confidentiality)
Enforce our Terms & Conditions
Comply with legal obligations or court orders
Protect the rights, property, or safety of the Company or others
Facilitate a merger, acquisition, or asset transfer
Any other purpose disclosed at the time of collection
Any purpose with your consent

We may use anonymized Non‑PII to analyze Website traffic and improve user experience.

5. Data Security & Retention

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet is completely secure. Information you transmit is at your own risk. We retain PII only as long as necessary to fulfill the purpose for which it was collected or as required by law. You are responsible for maintaining the confidentiality of any passwords associated with your use of the Website.

6. Children Under 13

Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact:

Chief Compliance Officer

Reliable In‑Home Care

1802 N. Alafaya Trail

Orlando, FL 32826

We will delete such information promptly.

7. California Privacy Rights

California residents may request:

Categories of personal information collected
Sources of that information
Business purpose for collection
Categories of third parties with whom information is shared
Specific pieces of personal information collected

Residents may also request deletion of their personal information, subject to legal exceptions.

We do not disclose personal information to third parties for direct marketing purposes.

8. Canadian Privacy Rights

Canadian visitors may request:

A list of third parties to whom their information has been disclosed
The purposes for which their information has been used

Requests may be submitted to our Chief Compliance Officer.

9. Links to Third‑Party Websites

Our Website may contain links to third‑party sites.

This Privacy Policy does not apply to those sites.

We are not responsible for the content, privacy practices, or security of third‑party websites.

10. HIPAA Compliance

If any information collected through the Website qualifies as Protected Health Information (PHI) under HIPAA, we will comply with HIPAA regulations.

Our Notice of Privacy Practices governs the use and disclosure of PHI and supersedes this Privacy Policy where applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Material changes will be announced on the Website homepage.

Your continued use of the Website constitutes acceptance of the updated Policy.

12. Questions, Requests, or Complaints

To request access to, correction of, or deletion of your PII—or to ask questions about this Privacy Policy—contact:

Chief Compliance Officer

Reliable In‑Home Care

1802 N. Alafaya Trail

Orlando, FL 32826

We may decline requests that violate legal requirements or would cause inaccurate recordkeeping.